SHIPPING AND RETURNS

Orders/Shipping

 

Sterling Silver items are usually shipped 3-5 working days after purchase and gold vermeil items usually ship 5-10 working days after purchase. But please read each individual listing carefully as this may vary.

If you have ordered 'made to order', such as personalised designs and all rings, they can be up to 10 working days dispatch time. Please carefully read each individual product description page for any dispatch details.

I offer Free UK Royal Mail 'Signed For', 2nd class delivery on all orders (excluding the Channel Islands).

You can choose to upgrade and pay extra at checkout for '1st class signed for' and 'Special next day delivery' if you wish a guaranteed quick delivery once posted. IMPORTANT NOTE: Dispatch times are still 3-5 or 5-10 working days (depending on the information in the listing) even if postage is upgraded.

Please ensure to read my returns policy at the 'quick links' footer on the homepage.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in all of its original packaging. You’ll also need the receipt or proof of purchase. We do not accept any returns on earrings due to hygiene reasons - see below for further non returnable items.

Please read the REFUND POLICY information in the footer of this website on how to start processing a return.

Exceptions / non-returnable items 
We do not accept returns on earrings due to hygiene reasons (unless there is a fault). We also do not accept returns on customised / made to order pieces including all rings.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.