SHIPPING AND RETURNS

Items are usually shipped 3-5 working days after purchase unless they are a made to order, such as a customised / personalised pieces and sized items including rings, which are up to 10 working days dispatch time. Please read each individual product description page for any differing dispatch details.

I offer Free UK Royal Mail 1st class delivery on all orders (excluding the Channel Islands). You can choose to upgrade and pay extra at checkout for 'Special next day delivery' if you wish a guaranteed quick delivery once posted. (Dispatch times are still 3-5 working days even if postage is upgraded).

Please ensure to read my returns policy at the 'quick links' footer on the homepage.

I am currently not shipping Internationally.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in all of its original packaging. You’ll also need the receipt or proof of purchase. We do not accept any returns on earrings due to hygiene reasons - see below for further non returnable items.

To start a return, you can contact us at sarah@myletijewellery.com. If your return is accepted, it is the buyer's responsibility to pay for the return postage. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sarah@myletijewellery.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
We do not accept returns on earrings due to hygiene reasons (unless there is a fault). We also do not accept returns on customised / made to order pieces including all rings.
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.