SHIPPING AND RETURNS
Sterling Silver items are usually shipped 3-5 working days after purchase and gold vermeil items usually ship 5-10 working days after purchase. But please read each individual listing as this may vary.
If you have ordered 'made to order', such as personalised designs and all rings, they can be up to 10 working days dispatch time. Please carefully read each individual product description page for any dispatch details.
I offer Free UK Royal Mail 'Signed For', 2nd class delivery on all orders (excluding the Channel Islands).
You can choose to upgrade and pay extra at checkout for '1st class signed for' and 'Special next day delivery' if you wish a guaranteed quick delivery once posted. IMPORTANT NOTE: Dispatch times are still 3-5 or 5-10 working days (depending on the information in the listing) even if postage is upgraded.
Please ensure to read my returns policy at the 'quick links' footer on the homepage.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in all of its original packaging. You’ll also need the receipt or proof of purchase. We do not accept any returns on earrings due to hygiene reasons - see below for further non returnable items.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, it is the buyer's responsibility to pay for the return postage. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns on earrings due to hygiene reasons (unless there is a fault). We also do not accept returns on customised / made to order pieces including rings.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.